Epoch Insurance Brokers Private Limited follows the below mentioned service TATs as an ISNP according to Schedule I of the Insurance e-commerce regulations released by IRDAI on 9th March 2017 for selling online Health Insurance Policies:
| The following table shows
the turnaround timings for different services provided by the company to its policyholders: |
|---|
| Service Criteria | Maximum
Turnaround Time
(TAT in Calendar Days) |
Service
TAT Estimate (From the Given Date) |
|---|---|---|
|
Written communication on proposal OR Request for additional requirements on the proposal |
15 days |
Date of receipt of the proposal OR the date of receipt of any other requirement, whichever is later |
|
Providing a copy of the accepted proposal form |
5 days |
Date of acceptance of the Proposal |
|
Refund of proposal deposit post-cancellation of proposal |
15 days |
Date of case decision/date of receipt of last necessary document/date of receipt of the cancellation request of the proposal, whichever is later |
|
Requests for refund towards
free-look cancellation, surrender and withdrawal; refund of proposal deposit; refund of outstanding proposal deposit, if any |
10 days |
Date of receipt of a request/last necessary document, whichever is later |
|
Acknowledgement of Grievance |
5 days |
5 days Date of receipt of grievance |
| Resolution of grievance | 30 days | Date of receipt of grievance |
| Compliance of KYC norms |
KYC is not required up to the premium payment of Rs. 50,000. However, for a premium above Rs. 50,000, PAN Card Number is required |
Epoch Insurance Brokers Private Limited follows the below mentioned service TATs as an ISNP according to Schedule I of the Insurance eCommerce regulations released by IRDAI on 9th March 2017 for selling online General Insurance Policies - Motor, Two-Wheeler & Travel:
| The following
table shows the turnaround timings for different services provided by the company to its policyholders: |
|---|
| Service Criteria | Maximum
Turnaround Time
(TAT in Calendar Days) |
Service TAT
Estimate (From the Given Date) |
|---|---|---|
|
Written communication on proposal OR Request for additional requirements on the proposal |
15 days |
Date of receipt of the proposal OR the date of receipt of any other requirement, whichever is later |
|
Providing a copy of the accepted proposal form |
5 days |
Date of acceptance of the Proposal |
|
Refund of proposal deposit post-cancellation of proposal |
15 days |
Date of case decision/date of receipt of last necessary document/date of receipt of the cancellation request of the proposal, whichever is later |
|
Requests for refund towards
free-look cancellation, surrender and withdrawal; refund of proposal deposit; refund of outstanding proposal deposit, if any |
10 days |
Date of receipt of a request/last necessary document, whichever is later |
|
Acknowledgement of Grievance |
5 days |
5 days Date of receipt of grievance |
| Resolution of grievance | 30 days | Date of receipt of grievance |
| Compliance of KYC norms |
KYC is not required up to the premium payment of Rs. 50,000. However, for a premium above Rs. 50,000, PAN Card Number is required |