It is our constant endeavour to provide an excellent service support to all our customers. Rarely, the customers may have serious concerns as exceptions. We consider all concerns seriously and strive to resolve them promptly.
In case you have any query about our services or are looking for a resolution for your concerns, you may follow following steps:
Contact the Service Officer at serviceprovider@epochbrokers.com
All registered insurance brokers are expected to adhere to the Code of Conduct (“Code”) Schedule VI-A (14) Insurance Brokers Regulations, 2018 issued by the Insurance Regulatory & Development Authority (hereinafter referred to as ‘IRDA’ or the ‘Authority’).
If you are still not satisfied with the response after Level 1, please email the Service Manager at Call - +91 9811200744 or email at serviceprovider1@epochbrokers.com Or gm@epochbrokers.com
If after having followed up with above Level 1 and 2 your issue remains unresolved, you may approach the Insurance Regulatory and Development Authority or Ombudsman for redressal.
Call IRDA Grievance Call Centre Toll-free 1800 4254 732 for voice calls Or
Send an e-mail to complaints@irda.gov.in