IMPORTANT POINTS TO REMEMBER WHILE BUYING THE POLICY
Cost of the frame should also be included under plate glass sum insured.
Most of the times frames also get damaged and if its value/cost is not included in plate glass sum insured then that portion of claim will not be paid. Therefore it is recommended to include cost of frame under plate glass sum insured.
It is recommended to take plate glass policy in conjunction with property policies.
This policy should be synchronized with property policies so that you would dead with single insurerand surveyor at the time of claim.
Proper description should be mentioned in the policy as annexure.
Its better to provide all sizes and quantity of plate glass as per the detailed list to avoid any dispute in claims.
Key Documents at The Time Of Claims
General Claim Intimation
Format
Immediate Action Client
Should Take
Indicative General Documents
for Settlement of Claims
General Claim Intimation Format
Date of Loss
Description of Loss
Contact person Details
Approx Loss
Policy Number
Loss Location
Immediate Action Client Should Take
Take photographs/ Video
Take all necessary steps to minimise the loss
Inform the Insurance company
Seal the area where the glass has damaged so that it does not cause any further damage to surrounding property or any bodily injury
Indicative General Documents for Settlement of Claims
Photographs
Repair Bills
FIR copy
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Claim Case Study - 1
1
Situation
A retail outlet had taken a plate glass policy for its stores. The policy had a condition that movable doors are not covered under the policy
2
Challenge
Since the movable doors are not covered under the policy the claim was rejected.
3
Solution
The post claim negotiation was made with the underwritter and the condition of movable glass was waived off.
4
Advisory/Conclusion
Any such condition or warranty which restricts the claim situation should be avoided from the policy.
Claim Case Study - 2
1
Situation
A 5 star hotel had installed many decorative and designers glass in its property. A traveller who was staying in the hotel accidently hit the plate glass due to which 3 plate glass broke
2
Challenge
The plate glass policy taken by the hotel had a exclusion --Designers glass not covered
3
Solution
4
Advisory/Conclusion
If glass installed in the premises are embossed or decorative, this should be mentioned in the policy else the loss occurred to such glasses will not be paid.